Shipping policy

Shipping & Turnaround Policy

Last updated: 9 October 2026

UK HPFP REFURBS provides high-pressure fuel pump refurbishment and exchange services to customers within the United Kingdom.

1. Sending Your Pump for Refurbishment

Customers are responsible for arranging and paying for delivery of their existing pump to our workshop.

Please contact us for the correct shipping instructions before sending a pump.

All pumps should be securely packaged to prevent damage or leakage during transport.

Pumps must be prepared for shipping in accordance with the chosen carrier's requirements, including any restrictions concerning residual fuel and automotive fuel-system components.

We recommend a tracked and adequately insured delivery service.

Please include your order reference with your pump.

2. Refurbishment Turnaround

We aim to complete our standard refurbishment service within 24 hours of receiving a suitable pump during normal working days.

Our normal working days are Monday to Friday, excluding bank holidays.

The 24-hour target refers to workshop processing, not the entire period between posting your pump and receiving it back.

Additional inspection, unexpected defects, additional customer-approved repairs, parts availability or operational circumstances may extend the processing time.

Our turnaround target is not a guarantee of next-day delivery unless expressly agreed otherwise.

Customers will be informed of significant delays.

3. Testing and Dispatch

Refurbished pumps undergo applicable functional testing to our established workshop standards before dispatch.

Workshop testing cannot fully replicate the conditions encountered once the pump is installed and operated in a vehicle.

After completion, the pump will be prepared for return delivery.

4. Return Delivery After Refurbishment

Return delivery charges are calculated and displayed during Shopify checkout.

The available delivery services and estimated transit times depend on the shipping options offered at checkout.

We will dispatch completed pumps using the delivery service selected or otherwise agreed.

Any applicable statutory delivery obligations remain unaffected.

5. Exchange Unit Delivery

Exchange units are supplied subject to availability and payment confirmation.

Delivery charges and available delivery options will be shown before purchase.

The customer's original pump must be returned within 30 days after receipt of the exchange unit to meet the standard exchange-core return conditions.

Customers are responsible for arranging and paying for postage when returning the original pump.

The returned pump must be correctly identified and securely packaged.

6. Unrepairable Pumps

If inspection establishes that a pump cannot be refurbished, we will contact the customer and discuss the available options.

If the customer chooses to have the original pump returned rather than purchase an exchange unit, UK HPFP REFURBS will pay the return postage.

No inspection fee will be charged.

7. Lost, Damaged or Incorrect Deliveries

Please contact us promptly if goods supplied by us arrive damaged, incorrect, incomplete or do not arrive.

For goods supplied to consumers, responsibility during delivery remains with us until the customer or their nominated recipient takes physical possession, subject to applicable statutory exceptions.

We will investigate delivery issues and provide appropriate remedies under applicable law.